Scandinavian Tobacco Group · Tobacco · Heritage
Stabilizing a multi-site platform
From day-one outage to future-ready.
- Platform
- Salesforce Commerce Cloud
- Services
- Support, QA & development
- Engagement
- Managed services → insourcing
Scandinavian Tobacco Group needed a new support partner for their Salesforce Commerce Cloud operations. Kasama took over maintenance and development for existing sites, expanded the platform to new properties, and resolved critical issues — while building the internal team to eventually own it.
The brief
- Assume support, maintenance and development for two existing sites
- Expand the platform to additional Commerce Cloud sites
- Resolve immediate performance bottlenecks and critical errors
- Build internal team capacity for long-term operations
The challenge
Checkout down on day one
Checkout was failing the moment the engagement began.
Performance issues
Coding inefficiencies caused critical performance problems.
Setup & API errors
Errors spanned page setup, rendering, and API functionality.
Disorganized codebase
The repository needed restructuring and a 175+ ticket backlog cleared.
Our approach
Immediate hotfix
Deployed an urgent production fix for the checkout failure.
Repo restructure
Reorganized the repository with structured development and release branches.
QA & automation
Introduced comprehensive QA processes and automated testing.
Workflow & staffing
Optimized ticketing with custom dashboards and helped recruit the internal team.
What we delivered
Full QA coverage
~4,100 test cases executed across multiple testing types.
Backlog cleared
175+ issues resolved and nearly 300 tickets completed.
Documented processes
Efficient, repeatable operational workflows.
A ready team
A trained internal team prepared to own the platform.
The results
4,100
QA coverage
Test cases executed across the platform.
175+
Backlog
Critical issues cleared; ~300 tickets completed.
Restored
Stability
Consistent uptime and improved performance.
Insourced
Handover
A trained internal team took ownership.
“We focused on stabilizing their platform, optimizing performance, and implementing sustainable processes — and we were proud to hand over a high-performing, future-ready system.”
Platform needs rescuing?
We stabilize, optimize, and hand back a system your team can own.
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