Pet Supermarket · Pet retail
Unified inventory for omnichannel fulfillment
Every shelf, online in real time.
- Platform
- Salesforce Commerce Cloud + OMS
- Services
- OmniChannel Inventory
- Engagement
- Implementation
Pet Supermarket runs 225+ stores alongside an established eCommerce presence. Kasama modernized its inventory and fulfillment operations — connecting online and in-store through Salesforce so customers get accurate availability and flexible fulfillment.
The brief
- Enable Buy Online, Pick Up In Store and Ship-From-Store
- Achieve real-time inventory visibility across all locations
- Leverage store inventory to fulfill online orders
The challenge
No real-time visibility
Without live inventory, order holding and shipping decisions suffered.
Siloed store stock
Store inventory was inaccessible to the eCommerce platform.
Out-of-stock purchases
Customers frequently bought items that weren't actually available.
Our approach
Connected systems
Integrated Commerce Cloud with the Order Management System and OmniChannel Inventory.
Unified visibility
Created a single view of inventory across stores and distribution centers.
What we delivered
Integrated inventory
A connected inventory-management system across the business.
Real-time visibility
Live stock levels across every store and distribution center.
Omnichannel fulfillment
BOPIS and Ship-From-Store capabilities for shoppers.
The results
Real-time
Availability
Live inventory across 225+ stores and DCs.
Reduced
Out-of-stocks
Fewer purchases of unavailable items.
Lower
Support load
Decreased customer-service call volume.
Higher
Satisfaction
A smoother omnichannel buying experience.
